A word from Director, Craig McFadyen

I bring 30 years’ experience in international staff development in contact centres and in all aspects of operational design from EY consulting setting up some of the countries largest contact centres through building a number of successful training companies for the industry.

I have held all roles of a contact centre from starting as an agent through to Team Leader, Centre Manager, Operational Manager then on to the first Contact Centre consultant for EY in the 90’s setting up industry centres.

I have worked on several panels over the years for NZ government agencies where we have set up industry bodies such as CCNNZ which I was active in setting up 10 years ago and other groups to bring contact centre business to NZ for follow the sun business ventures.

As well as contact centre industry, I have extensive international business experience building and selling successful organisations such as LearningPlanet that is now used in 150 countries and managing teams and customers.

Currently I run a number of different businesses, as well as being an international mentor, MC the CRM awards for the last 11 years, published author of both business industry books and private children’s books, public speaker and family man.

New Zealand based LearningPlanet is the worldwide premier provider of Microlearning soft skills video training content. Our 1 minute and 10 minute videos and workbooks are used by our partners worldwide because they are short, effective and engaging.

You can use any of our content on your own LMS or Marketplace or you can subscribe to access the content on our award-winning platform.

Our content is currently used in 150+ countries via a network of reseller partners.