You don’t know your frontline’s training needs. It’s not your fault — the distance between
them and you makes it difficult to pinpoint the gaps.
But when training gaps exist, learning isn’t focused or efficient, as you have to try to cover everything at once. Then, staff disengage, perform poorly, and often leave if they feel their professional growth is limited.
The solution?
Through observation, you can identify precise training needs and ensure targeted development. This approach enhances performance, engagement, and retention.
How does it work?
How does it work? A line manager uses the Ocasta Review app to observe one of their frontline employees performing something critical to their role, mapped to the ideal journeys they should take for that task.
For example, how your staff serve customers, overseeing how a field engineer installs broadband, or monitoring the efficiency of warehouse operations.
After the observation, they use the insights to coach instant improvements, forming an accountable action plan.
At the head office, you get a live helicopter summarising all the opportunities for improvement and the training needed.
Join the likes of Virgin Media O2 and Victoria’s Secret to close the skill gaps at the frontline, measure learning impact, and “coach in the moment”.
Check out Ocasta Review today!
P.S. Mention Learning Network to Ben for a free month.
