When it comes to rolling out new learning solutions, it all starts swimmingly right? You’ve identified a knowledge gap – perhaps a course on mental health in the workplace – and you get a great attendance.
All trainees successfully complete the two-hour session and return glowing happy sheets, full of capitalised praise. But once everyone is back at work and just before the back patting ensues, you’re asked (by the COO no less) where’s the proof that it worked? What’s our return on investment?