Feedback: how does the word make you feel?
For some, it’s an essential element of everyone’s learning and development. For others, it’s an onerous necessity, leading to awkward conversations. Most of us are somewhere in the middle, trying to do the right thing and ensure we’ve got the hang of it.
Culture plays a part: I’ve worked with breathtakingly frank managers from other countries who smile as the British people in the workshop tie themselves in knots. And then there’s the dreaded ‘sandwich’!
That’s why I wrote The Feedback Book.
